FAQ

Check our Frequently Asked Questions section below to answer your question. If information you are looking for is not available then mail us through the contact form or chat with us on line via messenger.

 
TEMPORARY REVISED PROCEDURES AND INFORMATION DUE TO COVID-19

(These procedures will be valid till further notice or revised whenever restrictions are lifted).

Complete the following documentation required for check in in advance and hand the paperwork over to the airport representative upon arrival.

  • On line registration forms provided by agency or directly in full
  • Liability release (additional one in case of American/Canadian nationals)
  • DAN Medical declaration in case of joining a course
  • Copy of dive certification cards/insurance
  • Rental equipment /dive insurance form if required

In accordance to health requirements from the Maldives authorities, all travellers travelling to and from Maldives are required to submit a self-declarative health declaration within 24 hours prior to their departure.

Medical-Liability-and-Assumption-of-Risk-Releaserevised

Rentalinsuranceform

10346E_Diver Medical_Form

UPDATE: Effective from 10 th September 2020, all tourists travelling for short term are required to present COVID-19 Negative PRC test result issued not more than 96 hours prior to departure, counting from the first port of embarkation enroute to the Maldives.

Allied Insurance Company in association with the Ministry of Tourism, has launched a Covid-19 insurance policy focusing on tourists who visit Maldives.

The covid-19 Insurance policy namely as Allied Inbound consists of two options that covers medical charges, isolation facility charges, emergency medical transportation charges and interment charges which may follow a positive diagnosis for Covid-19 of a tourist during their stay in Maldives. This plan only includes isolation centers designated by HPA.

A willing tourist should apply for this plan prior to entering the country. This plan is now available for tourists on Allied Insurance’s website. More details about this plan will also be available on Allied Inbound | Allied Insurance Company of the Maldives Pvt Ltd and the toll free hotline 1600.

Irrespective of your age, any visitor who is not a citizen or does not hold a valid resident visa of Maldives will be eligible for this plan. The plan comes in two options; Allied Inbound and Allied Inbound Plus.

To Apply Online pls visit;

https://myallied.mv/type/inbound-allied/new

When you fly in, you will be met upon arrival by a representative of Carpe Diem Maldives, who can be identified Carpe Diem Cruises crew shirt and sign board with the companies’ logo. (logo) The representative will then confirm the below check in timings or inform you in case of any changes. In case you can not find anyone please contact +9607950883 or report to the information desk.

Please ensure you are in the possession of face masks as per local requirement when in public spaces.

We will meet you at the info/help desk arrivals hall at below check in timing. Due to the necessity of disinfecting the boat after departure of previous guests more time will be need to ready the boat for new arrivals. We apologize in advance for any inconvenience this may cause and hope for your understanding while complying by the guidelines set out by the local government.
Carpe Novo/Carpe Vita : 2 pm
Carpe Diem : 12:30 pm
For those who require a PCR test to be able to return home, we can organise this for you with a hospital in Hulhumale at the end of your trip when the boat returns to port. Results can be obtained within 8 hours or 12 hours.
Once you check in on board, please indicate to the crew you will need PCR test and give a copy of your passport to them after which they will coordinate with our office to get the appointments made. 
Cost PCR: 60 USD for 12 hours and 140 USD for 8 hours to be paid on board end of the trip.
It is possible to combine our liveaboard trips with a resort stay prior and or after your liveaboard stay.
 
This will be subject to approval however from Ministry of Tourism for which a split stay form needs to be filled out by both parties together with copies of the passports.
 
If you are staying at a resort/guesthouse prior to boarding one of our cruises please ensure that your resort contacts us and initiates the process and submits the form to MOT 48 hours before the transfer.
 
If you are going to a resort/guesthouse after your cruise with us, we will initiate the process and would need to contact the resort. Please provide us with booking ref numbers in such cases and contact details for the resort. These you can add to your on line registration forms sent by us.

Due to the late check in NO check dives will be offered on the day of embarkation itself. Check dive will take place the following morning and we will request our teams to provide an extra dive during the trip if circumstances permit.

When arriving early morning, you can either choose to wait at the airport and use their facilities or spend a few hours in a guesthouse day room use. Our representative meeting you upon arrival will be able to assist you on this and organise if required. Prices range from 90 to 110 USD for a room plus transfers to and from the airport.

The day before disembarkation the boat usually comes back to port between 3 and 4 pm. Male visits can not be offered for the time being.

Guests need to depart the vessel by 8 am latest. Due to the necessity of readying the vessel and completely disinfecting for our next cruise, we must strictly enforce this early departure

What is the earliest time of departure on the day of disembarkation?

Early flight departures on the day of disembarkation are possible but will limit the amount of dives the day before due to 24 hours no diving before flying. We offer a maximum of 2 dives on the day before disembarkation. Sometimes this may vary however depending on the itinerary. If the boat still has to cross a long distance then only 1 dive will be offered.

If you develop and of the following symptoms after boarding

  • Cough
  • Fever
  • Unusual headache
  • Sore throat
  • Difficulty in breathing


Please contact your captain immediately for him to follow the standard operating procedures in place and follow his instructions.

Hand sanitizing stations will be provided in all public areas but not in the cabins.

All relevant changes to dive procedures and cleaning of equipment will be explained thoroughly by the dive team leader in a separate briefing.

NOTE:

If at any time you feel unsure of any of the procedures to follow or have any concerns
please make sure you address them with the dive team leaders or captains during your trip with us.

REGULAR QUESTIONS

Carpe Diem Maldives provides a service by making group bookings for cruises that require a domestic flight prior and or after the cruise bearing in mind the approximate check in and check out timings of the boats. 
 
Tentative timings will be mentioned in the respective schedules on line. 
 
However since domestic flights are operated by a third party, please be advised that the schedule and timing of the flights will be completely at their discretion.
 

All of our boats have international plug points. The voltage is 220 V. We recommend our American clientele to bring their own transformers if needed.

For our regular trips we recommend an AOWD certification in order to be able to join all the dives on offer. In case of an OW certification we recommend you to do the AOWD while on board or prior to your trip with us. All our boats have fully licensed PADI dive schools on board. For our seasonal Deep South itineraries (February, March and April)  however we strongly recommend min of AOW certification and 100 dives. Our dive instructor on board  is responsible for everyone’s safety and can ask people to sit a certain dive out if he believes they are not experienced enough for a  particular dive.

Depending on check in timings and flight departure timings we will offer 17 to 18 dives during a 7 night trip on all of our boats if weather permits. 
 
Meaning a check dive on day of arrival if check in takes place before 2.30 pm followed by 5 x 3 dives a day and 1 or 2 dives on the day before disembarkation. 
The amount of dives offered on the day the boat returns to port depends on your flight departure time and applying the 24 hour no diving before flying rule, but can also be limited depending on where the boat is located on the last day and the crossing that still has to be made before returning to port.

Payments for extras taken on the boat can be settled in either cash (USD or EUROs) or by credit card. We accept all major credit cards (VISA, MASTER and AMERICAN EXPRESS).

 

We provide 11.5 and 13.5 liter aluminium tanks FOC and have 15 liter steel tanks upon request and at an extra charge. As we only have a limited number of 15 liter steel tanks it is important to reserve them in advance.

Yes we do supply Nitrox 32% free of charge on all of our boats. 
 
Nitrox courses can be taken on board at a cost of 180 USD + 12% GST

Average water temperature all year round is 27/28 degrees Celsius (81/82 Fahrenheit)

Reef hooks can be useful particularly on channel dives with strong current. Read our article here. In case you do not have one, they are available for rent or to buy (35 USD + GST) on our boats. This multifunctional hook is designed by our own Carpe Diem Maldives team and can be used as a reef hook, but also as a pointer stick and tank banger.

We have wireless routers on board that work on 4G basis. The internet connection will be good enough to read emails but not fast enough for large downloads. Connection speed depends on location of the boat. Fee will be of 15 USD p/p + GST for 7 night trip and 20 USD p/p + GST for 10 night trips.

A dive insurance is mandatory. Short Term insurance can be arranged on board valid for 7 or 14 days at a cost of 20 USD + GST or 30 USD + GST respectively. For more information on the coverage please click on this link